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Personal Development & Corporate Soft Skills

Soft skills - Customer Service (CSS01)


Description
Soft skills are the skills that enable you to fit in at a workplace. Soft skills are so important that they are often the reason employers decide whether to keep or promote an employee.

Drive Wise Corporate Soft Skills - Customer Service incorporates:
Body Language Basics
Business Writing
Change Management
Conflict Resolution
Critical Thinking
Customer Service
Handling A Difficult Customer
Interpersonal Skills
Taking Initiative
Telephone Etiquette
Content
  • Body Language Basics
  • Business Writing
  • Change Management
  • Conflict Resolution
  • Critical Thinking
  • Customer Service
  • Handling A Difficult Customer
  • Interpersonal Skills
  • Taking Initiative
  • Telephone Etiquette
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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